While all enterprises operating in the hospitality industry are firmly focused on making their guests feel welcome, safe, and comfortable, a hotel’s responsibilities run deeper as they are also charged with providing a great night’s sleep.
Staying in a hotel room is often a special occasion for many people. But whether they are travelling for work or pleasure, and whether they are a regular visitor or this is a one night stay, every guest deserves a five-star standard cleaning service.
Historically, the hospitality and tourism industry was one of the most detrimental to the environment and harboured a significant carbon footprint. So, it is no surprise that over the last decade, the industry has needed to adapt to our changing world.
The outbreak of COVID-19 has created one of the toughest challenges the hospitality and tourism sectors have ever faced. Extend your reassurance to customers and employees that their safety is paramount, and this will instil trust, and help put the tourism and hospitality sectors back on track.
All hotels need to make sure that every guest they have to stay feels special. This will not only leave a positive impression with the guest but also make them more likely to tell friends about you or leave a good online review.